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Frequent Questions & Answers

You can schedule an appointment by contacting us directly through our website or by calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com. We offer flexible scheduling options, including evening and weekend appointments, to accommodate your busy lifestyle.

Therapy can be beneficial for anyone experiencing emotional, psychological, or behavioral issues.

We offer a wide range of mental health services including Individual Therapy, Couples Therapy, Family Therapy, Group Therapy, LGBTQ+ Therapy, and Parenting Therapy. Each service is tailored to meet the unique needs of our clients using evidence-based practices. We only provide services to adults 18 years old and over.

Absolutely. We adhere to strict confidentiality guidelines to ensure your privacy. All information shared during therapy sessions is kept confidential, except in cases where disclosure is required by law.

Your first session will be an initial consultation where you and your therapist will discuss your concerns, goals, and history. This session helps us understand your needs and develop a personalized treatment plan.

Yes, you can choose your therapist based on their specialization and your preferences. We provide detailed profiles of our therapists on our website to help you make an informed decision.

No, unfortunately at this time we only provide services to adults 18 years old and over.

Our therapists are trained in a variety of therapeutic approaches, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Emotionally Focused Therapy (EFT), and the Gottman Method, among others. We tailor our approach to fit each client's specific needs.

No, you must be in NY state at the time of your session. Ensure you have a private space and stable internet connection for video sessions.

It's normal to feel anxious about starting therapy. Remember that your therapist is there to support you and create a safe, non-judgmental environment. You can also discuss any concerns with your therapist during your first session.

Yes, we offer only telehealth services to provide flexible and convenient access to therapy. Online sessions are conducted via secure video conferencing platforms to ensure your privacy and confidentiality.

Typically, therapy sessions last 45 minutes.

The frequency of therapy sessions depends on your individual needs and treatment plan, which you and your therapist will determine together. Common frequencies range from weekly, bi-weekly and twice a week sessions.

The cost of services varies depending on the type of therapy and the therapist's qualifications. We offer competitive rates and accept various insurance plans to make our services affordable. Please contact our office for specific pricing information.

Yes, many HSAs and FSAs can be used to pay for therapy sessions. Check with your plan provider to confirm.

Yes, we offer sliding scale fees based on financial need. Please contact our office to discuss your situation and see if you qualify.

We accept credit/debit cards as well as HSA/FSA cards.

Yes, we accept a variety of insurance plans. We are in network with the following commercial insurance: United Healthcare, Optum, Oxford, Aetna, Empire BCBS, Cigna and 1199 as well as commercial and Medicaid for Healthfirst and Metroplus. Please check with your insurance provider or contact our office to verify coverage. We are committed to making our services as accessible as possible.

We value your feedback and are committed to continuously improving our services. You can provide feedback by contacting our office directly or through our website's contact form as well as calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com.

If you need to cancel or reschedule an appointment, please contact our office at least 24 hours in advance calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com. This allows us to offer the slot to another client in need of services.

If you are experiencing a mental health emergency, please call 911 or 988 or go to the nearest emergency room. Our office is not equipped to handle emergency situations.

Absolutely. Finding the right therapist is important for effective treatment. If you feel your current therapist is not a good fit, you can request to switch to another therapist within our practice by calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com.

No, sessions are not recorded to ensure your privacy and confidentiality.

You will need a device with a camera and microphone, such as a smartphone, tablet, or computer, and a stable internet connection.

We use encrypted, HIPAA-compliant platforms for all communications and data storage. Our staff is trained in privacy practices to ensure your information remains confidential.

While virtual therapy is effective for many issues, some situations, such as severe psychiatric disorders or crises requiring immediate intervention, might be better addressed through in-person therapy or emergency services.

Virtual therapy sessions are conducted using secure, HIPAA-compliant video conferencing platforms. Once you schedule an appointment, you'll receive a link to join the session at the agreed-upon time.

If you have trouble opening the video link, try restarting your device and checking your internet connection. You can also contact our support team for assistance calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com.

Virtual psychotherapy, also known as teletherapy or online therapy, involves providing mental health services via video calls, phone calls, or chat. This allows clients to receive therapy from the comfort of their own homes.

If you experience technical difficulties, try restarting your device or checking your internet connection. If the problem persists, contact our support team for assistance calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypcpc.com, and we will reschedule your session if necessary.

Find a quiet, private space where you feel comfortable. Make sure you have a stable internet connection, and your device is fully charged.

Yes, numerous studies have shown that virtual therapy is as effective as in-person therapy for many issues, including anxiety, depression, stress, and more.