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Patient at therapy session

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Frequent Questions & Answers

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Hours of Operation

Sunday

9:00am to 9:00pm

 

Monday to Thursday 8:00am to 10:00pm

 

Friday

8:00am to 4pm

The 988 Suicide & Crisis Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones. If you or someone you know is struggling or in crisis, call or text 988 or visit the Lifeline Chat. Visit 988lifeline.org to learn more about getting help, stories of hope and recovery or to get involved.

  • How do I schedule an appointment?
    You can schedule an appointment by contacting us directly through our website or by calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com. We offer flexible scheduling options, including evening and weekend appointments, to accommodate your busy lifestyle.
  • 10. How do I know if therapy is right for me?
    Therapy can be beneficial for anyone experiencing emotional, psychological, or behavioral issues.
  • 1. What services does Smart Therapy PC offer?
    We offer a wide range of mental health services including Individual Therapy, Couples Therapy, Family Therapy, Group Therapy, LGBTQ+ Therapy, and Parenting Therapy. Each service is tailored to meet the unique needs of our clients using evidence-based practices. We only provide services to adults 18 years old and over.
  • 8. Are your services confidential?
    Absolutely. We adhere to strict confidentiality guidelines to ensure your privacy. All information shared during therapy sessions is kept confidential, except in cases where disclosure is required by law.
  • 6. What can I expect during my first session?
    Your first session will be an initial consultation where you and your therapist will discuss your concerns, goals, and history. This session helps us understand your needs and develop a personalized treatment plan.
  • 5. Can I choose my therapist?
    Yes, you can choose your therapist based on their specialization and your preferences. We provide detailed profiles of our therapists on our website to help you make an informed decision.
  • 4. Do you offer services for children and adolescents?
    No, unfortunately at this time we only provide services to adults 18 years old and over.
  • 9. What therapeutic approaches do you use?
    Our therapists are trained in a variety of therapeutic approaches, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Emotionally Focused Therapy (EFT), and the Gottman Method, among others. We tailor our approach to fit each client's specific needs.
  • 11. Can I have therapy sessions while traveling?
    No, you must be in NY state at the time of your session. Ensure you have a private space and stable internet connection for video sessions.
  • 12. What should I do if I feel anxious about starting therapy?
    It's normal to feel anxious about starting therapy. Remember that your therapist is there to support you and create a safe, non-judgmental environment. You can also discuss any concerns with your therapist during your first session.
  • 3. Do you offer online therapy?
    Yes, we offer only telehealth services to provide flexible and convenient access to therapy. Online sessions are conducted via secure video conferencing platforms to ensure your privacy and confidentiality.
  • 7. How long are therapy sessions?
    Typically, therapy sessions last 45 minutes.
  • 13. How frequently should I have therapy sessions?
    The frequency of therapy sessions depends on your individual needs and treatment plan, which you and your therapist will determine together. Common frequencies range from weekly, bi-weekly and twice a week sessions.
  • 2. What is the cost of your services?
    The cost of services varies depending on the type of therapy and the therapist's qualifications. We offer competitive rates and accept various insurance plans to make our services affordable. Please contact our office for specific pricing information.
  • 4. Can I use a Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for sessions?
    Yes, many HSAs and FSAs can be used to pay for therapy sessions. Check with your plan provider to confirm.
  • 3. Do you offer sliding scale fees?
    Yes, we offer sliding scale fees based on financial need. Please contact our office to discuss your situation and see if you qualify.
  • 5. What forms of payment do you accept?
    We accept credit/debit cards as well as HSA/FSA cards.
  • 1. Do you accept insurance?
    Yes, we accept a variety of insurance plans. We are in network with the following commercial insurance: United Healthcare, Optum, Oxford, Aetna, Empire BCBS, Cigna and 1199 as well as commercial and Medicaid for Healthfirst and Metroplus. Please check with your insurance provider or contact our office to verify coverage. We are committed to making our services as accessible as possible.
  • How can I provide feedback about my experience?
    We value your feedback and are committed to continuously improving our services. You can provide feedback by contacting our office directly or through our website's contact form as well as calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com.
  • What should I do if I need to cancel an appointment?
    If you need to cancel or reschedule an appointment, please contact our office at least 24 hours in advance calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com. This allows us to offer the slot to another client in need of services.
  • 2. What if I have an emergency?
    If you are experiencing a mental health emergency, please call 911 or 988 or go to the nearest emergency room. Our office is not equipped to handle emergency situations.
  • Can I switch therapists if I feel that my current therapist is not a good fit?
    Absolutely. Finding the right therapist is important for effective treatment. If you feel your current therapist is not a good fit, you can request to switch to another therapist within our practice by calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com.
  • 5. Will my sessions be recorded?
    No, sessions are not recorded to ensure your privacy and confidentiality.
  • 10. What technology do I need for a virtual therapy session?
    You will need a device with a camera and microphone, such as a smartphone, tablet, or computer, and a stable internet connection.
  • 8. How do you protect my data and privacy online?
    We use encrypted, HIPAA-compliant platforms for all communications and data storage. Our staff is trained in privacy practices to ensure your information remains confidential.
  • 7. Are there any issues that are not suitable for virtual therapy?
    While virtual therapy is effective for many issues, some situations, such as severe psychiatric disorders or crises requiring immediate intervention, might be better addressed through in-person therapy or emergency services.
  • 2. How does virtual therapy work?
    Virtual therapy sessions are conducted using secure, HIPAA-compliant video conferencing platforms. Once you schedule an appointment, you'll receive a link to join the session at the agreed-upon time.
  • What should I do if I have trouble opening the video link for my session?
    If you have trouble opening the video link, try restarting your device and checking your internet connection. You can also contact our support team for assistance calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypc.com.
  • 1. What is virtual psychotherapy?
    Virtual psychotherapy, also known as teletherapy or online therapy, involves providing mental health services via video calls, phone calls, or chat. This allows clients to receive therapy from the comfort of their own homes.
  • 4. What should I do if I experience technical difficulties during a session?
    If you experience technical difficulties, try restarting your device or checking your internet connection. If the problem persists, contact our support team for assistance calling or texting our office at (646) 762-0707, you can also email us at info@smartherapypcpc.com, and we will reschedule your session if necessary.
  • 6. How should I prepare for my virtual therapy session?
    Find a quiet, private space where you feel comfortable. Make sure you have a stable internet connection, and your device is fully charged.
  • 3. Is virtual therapy effective?
    Yes, numerous studies have shown that virtual therapy is as effective as in-person therapy for many issues, including anxiety, depression, stress, and more.
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